Call Us At: 877-423-4435 877-4AFI HELP

Frequently Asked Questions

What you Should Return:

The instrument should be sent in with all of the accessories that are used with it in order to properly assess its performance and electrical safety. Remember to include Power Cords, Ultrasound Transducers, Patient Cables, Electrodes, External Power Supplies, any parts that have broken off, etc

How to Return Instruments:

Prior to shipping your instrument to us, please call the office at the number listed above to discuss the problem you are having. In some instances, we have been able to walk customers through a solution over the phone. If we cannot solve your problem over the phone, the instruments should be carefully packed using an appropriate amount of protective foam and or bubble wrap. If the box that you are going to ship the unit in has visible signs of damage please use a different one. If your facility does not have the necessary materials to ship the instrument you can take it to the nearest "pack and ship" type store and they will take care of it. If you need more options call us directly.

Please be sure to include with your instrument your contact information as well as a written description of the problem you are having

The instrument should be shipped to:
AFI Medical
438 High Plain Street
Walpole, MA 02081

How Long Will the Repair Take?

The amount of time a repair takes will vary depending on the complexity of the repair and the age of the instrument. Typically a unit is assessed and you are contacted within 5 business days of your unit arriving at our facility.

Are Loan Instruments Available?

AFI has a large inventory of loaner instruments available at very reasonable rates. We can usually ship a loaner instrument out to your facility on the same day you contact us about the repair. Please call us at the number listed above to coordinate a loaner.

What you should return How to return instruments How long repairs will take Loan instruments We offer great rental programs that can meet all your needs. Trade in your not working or old equipment for credit toward any equipment sale, rental or service! Any condition is OK. We are always looking for scrap parts and units. AFI Medical is one of the oldest and most trusted equipment service companies in the New England area. We are the preferred repair specialists for many manufacturers and have earned the trust of thousands of customers.